Outdoor Adventures in MD sucks.
Related Topics
"Nick W." n...@m.com
This was originally going to be a reply to the "how often do you play" thread, but I'm very frustrated with these goons right now, So I thought I'd just put it out here...
I haven't played in over a month thanks to the kind folks at Outdoor Adventures in MD. They sold me a piranha w/ a e-force that broke the second time I used it. It's obviously a manufacturer defect with the electronics but they won't replace it, and even after being given explicit examples of what the symptoms are and how to recreate them, still denied initially there was even anything wrong!!!!
When I finally convinced them it wasn't user error and there was a real problem, they insisted on sending it out to PMI which I was told could take up to 2 weeks, I wasn't happy about it but I figured I would just let them go through the proper channels.....It's been a month now and whenever I call for an update they say "oh I'll check on it and call you back" Sometimes they take my name and phone number (or at least pretend to) and I NEVER hear back from them (0 fer 4)! Then when I call and actually press for an update they act like I'm a nuisance, or like I should already KNOW the entire process and TRUST in their half ***ed blow-offs they call explanations, which usually go something like "Nah, we haven't received anything from PMI, they still have it..call back in a few days". I'm sorry but if it's only supposed to take 2 weeks and it's been a month THERE MIGHT BE A ****ING PROBLEM! But they're unwilling to investigate and get me a real answer. I hate having to battle with customer service and I don't have the time to squabble over something like this. At the rate this is going though, summer will be ****ing over before I get my "new" gun back!
I originally thought the store was awesome, but now it looks like it's run by a bunch of lazy elitist 30 yr olds who don't feel that my $180 purchase is really worth the effort of offering real customer service....Which is too bad b/c I was considering using my Coast Guard signing bonus on a shopping spree there..but NOT ANYMORE!
OTOH I do have my old spyder that I usually loan out during games, I guess I could use that again...Just sucks to spend money and have nothing to show for it....
-Nick
"Michael Hughes" dapaintschmuck**IZASEXYBEAS...@rcn.com
if its a manufactuer problem, its not thiers.
Call PMI...your local store/field wont do anything.
...
"Insane Ranter" n...@spam.net
And if they keep up their current status of customer service they won't be doing anything still......
"Nick W." n...@m.com
1.OA is supposed to be an authorized service center....they couldn't fix the problem and they don't want to give me an exchange, and the "service" I'm getting sucks.
2. I bought it from them, not directly from the manufacturer. I think they should've taken the barely-used defective gun back and exchanged it for a new one. I don't know any other retailers who won't exchange defective items within 30 days.
3. If they can't handle their business then they should tell me off the jump I have to call PMI directly and then give me a contact number.
Once again, They advertise they're an authorized service center which leads me to believe any problems with the gun will be handled there, And if THEY shipped it out to PMI then I'd like to think THEY can tell me what the status of it is OR direct me to the proper place....not promise a callback that will never happen.
...
"LCT Paintball" nospampleasemnotl...@mchsi.com
WRONG. If a customer is not happy, it's very much the store's problem. I wouldn't treat a customer like that, and neither would anybody who wants to stay in business. PMI is known to have excellent customer service. If he's having trouble, it's likely with the local store, not PMI.
I would consider turning them in to PMI. If they get enough complaints they'll quit doing business with them.
--
"Don't be misled, bad company corrupts good character." www.LCTPaintball.com ...
"Jose I. Sanchez" dah...@dslextreme.com
Ditto. Withing 30 days I DEFINITELY consider your purchase my responsibility and if they are a certified service center, there is no excuse for the poor treatment people might be receiving.
Jose ...
"Michael Hughes" dapaintschmuck**IZASEXYBEAS...@rcn.com
true, within 30 days....
but after a reasonable ammount of time the manufacturer should handle all repairs.
"Jose I. Sanchez" <dah...@dslextreme.com> wrote in message ...
"Jose I. Sanchez" dah...@dslextreme.com
Definitely. He mentioned in another section of the thread that OA is an authorized service center. Sounds like really bad service all around to me.
Course we have only heard one side. Anyone else deal with OA?
Jose ...
p8ntguns4s ...@aol.com (P8ntGuns4Sale)
I don't really "deal" with OA, but it sounds as though the problem lies w/ a lazy employee of the store. I've known the owners of OA's field and store for many many years, and that doesn't sound as though you're dealing w/ them directly. My advice is to call the store and ask to speak w/ either Bill S. or Lee D. either of those two gentleman should be a bit more help if you're getting nowhere w/ the employees. Don't get me wrong, I'm making no excuses for them by saying it's the employee(s) but regardless, this should be brought to the attention of either Lee or Bill, and be sure to mention who you've been dealing with in regards to this matter.
HTH, Todd
"Nick W." n...@m.com
If I remeber correctly Bill S. actually rang me up and gave me a few free games at the field. He seemed like a really cool guy and I had a really good experience buying the gun. Unfortunatley I haven't dealt with him since, I've dealt with about 2 maybe 3 different reps. I'm probably going to contact PMI directly.
FYI - My post was written while I was pretty hot. Obviously if they've been in business for a while they can't be all bad. It's just that in this particular instance, the customer service skills of the staff I spoke with was tested and by my standards failed. I hear a lot of good things about their field and the other handful of dealings with them have been pleasant.
-Nick ...
"Michael Hughes" dapaintschmuck**IZASEXYBEAS...@rcn.com
go to thier store, call ahead and find out if bill or whoever will be there... talk to him face to face.
Should all work out. If he is the magic key to getting stuff done also for further calls, make sure you have the name of whoever answers the phone.
...
p8ntguns4s ...@aol.com (P8ntGuns4Sale)
Absolutely speak to either Bill or Lee, being the owners they need to hear feedback, whether it be positive or negative. Regardless of whether you deal directly w/ PMI, make sure your experience is brought to the attention of those who pay the staff. I was never one to complain about service, but rather opted for tossing it to the wind as it were, but in more recent years I've decided that my money is paying these people, so why not make them accountable? Just a thought, do whatever you feel comfortable with, but I feel Lee and or Bill should know that you were less than satisfied w/ the service or lack of in this instance, you received.
Goodluck whichever route you choose.
"Nick W." n...@m.com
No news is bad news. Still no gun and still no clue. I keep calling and asking, and they keep saying "we don't have any control over them" The last guy I spoke with was a bit more willing to help than the other (ie he actually looked up my info), But I still don't have my gun. All I know is I spent $250 in the store that day, and all I have to show for it is a tank and a hopper. I really just want my gun back.
-Nick ...
| To Top |